AT&T Delivered

The current advertising slogan for AT&T is “Your World. Delivered.” Punchy, and I suppose indicative of what they attempt to do. Of course, if you find yourself in a dead spot, then not so much.

But today a personable repairman for AT&T did deliver.

First, I received a phone call from him asking if my phone was working now. I had submitted a repair request on Monday late and it was fixed Tuesday morning when they called my cell to see if my landline was repaired. A little tricky to answer when I wasn’t home to check it.

But since he called, I told him that now our other landline had static on it. He arrived at our front door and said that his check did indicate that there was trouble on the line. He informed me that he was going to check it using the outside box. After finishing that, he came to the door and said that his voltmeter indicated that the problem was inside the house. Since we don’t believe in paying for the “insurance” for our inside wiring, I declined his assistance, saying that we would track it down.

Now comes the delivering part. He volunteers to come in to check it - for free. Am I in an alternate universe?

He spends about fifteen to twenty minutes tracking down the source of the problem. Then he apologizes for not being able to trace the wire through the basement. He explains how corrosion might be causing the problem and how to fix it.

AT&T’s customer service delivered. But I will still keep my Verizon cell service.